How to Build and Manage a Team of Community Liaison Officers

Recorded On: 04/09/2019

Community liaison officers play a critical role in developing and maintaining relationships with communities in and around the sites of company operations. When their role is structured and supported well, they make an essential contribution to a company’s social licence to operate; they are key to the implementation of international standards and other corporate commitments; they provide insight and local knowledge which enhances the company’s ability to manage a range of risks and uncertainties; and they are a familiar and accessible face with whom community members can raise concerns, realise opportunities and resolve grievances.

In 2017-2018, Clare Bebbington (Audire Consultants) and Emma Wilson (ECW Energy) carried out research to explore some of the challenges faced by CLOs in their frontline roles. The research included a survey of over 120 CLOs from 31 countries and representing 25 companies. The results were published in an SPE paper in 2018 and led to the development of a toolkit for companies building resilient community liaison teams, launched by IPIECA in 2018. In 2019 Clare and Emma launched a new phase of the project, exploring the ways in which gender influences corporate community engagement in resource-extraction projects. This webinar will explore the key findings from Phase 1 of this project and reflect on how the IPIECA toolkit has been used since its launch, and will also provide some insights into the current phase of the project.

This webinar is categorized under the Health, Safety, and Environment discipline.

Clare Bebbington


Ms. Bebbington runs her own non-technical risk consultancy advising international companies, industry associations and civil society organizations. She has over 25 years of experience in the oil and gas industry, much of it managing non-technical risk for major investments in challenging political and security environments. She has led Fellowship programs in good governance and the rule of law for the next generation of young leaders from the Former Soviet Union, is a founding trustee of a major cultural heritage project in Iraq and a member of the External Advisory Panel of Oxford University’s History Faculty.

Dr. Emma Wilson

Director, ECW Energy Ltd.

Dr. Wilson is an independent researcher and consultant, director of ECW Energy Ltd., Associate of the Scott Polar Research Institute, University of Cambridge, and Associate of the Consultation Institute, UK. She has over 20 years’ experience of researching and consulting on energy and extractive industries, community relations, indigenous rights and corporate responsibility. A fluent Russian speaker, she combines academic publishing, based primarily on field work in Russia, Greenland and Norway, with consultancy work for industry, including impact assessment and social audit of industrial facilities, mainly in Central Asia. She has also worked on energy-related projects in Africa and the Middle East.

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04/09/2019 at 9:30 AM (EDT)   |  90 minutes
04/09/2019 at 9:30 AM (EDT)   |  90 minutes
20 Questions
0.15 CEU/1.5 PDH credits  |  Certificate available
0.15 CEU/1.5 PDH credits  |  Certificate available